By reading (and digitally signing) these terms and conditions you are agreeing to the details of working with us as outlined below. We'll always do our best to fulfill your needs and meet your expectations, but it's important to have things written down so that we both know what's what.
So in short;
You, are hiring us (principally Kate Davies of Destination Stationery and the team) located at 6 Gwynns Walk, Hertford, Hertfordshire SG13 8AD United Kingdom to design and produce your stationery (or any other project we are working on) for the estimated price as outlined in our previous correspondence. Digitally signing (by completing the boxes below with your full name, email address and today's date) you are confirming you have read and agree with the following terms and conditions.
1 } Payment - Deposit
To make a start on your design we require an initial 50% deposit of your order value as outlined in your quote. This amount is then deducted from the invoice balance when your project is complete and ready for printing. Should your project be cancelled after the initial proof has been presented to you the deposit is non-refundable.
2 } Payment - Balance
The full balance (less the deposit) is due when the design is complete and ready for printing. An invoice will be sent to you and payment in full is required before printing will commence. Payment is required within 7 working days (unless by previous arrangement). Failure to pay the balance in a timely fashion may result in your order being cancelled.
3 } Changes and Revisions
The price at the beginning of this contract is based on work that we estimate we'll need to complete to achieve everything you've asked for, but don't worry we're happy to be flexible. If you want to change your mind, add any additional items or change the quantities, that won't be a problem. We can provide an updated quote whenever you request one.
4 } Proofing
Proofs are supplied as digital PDFs and any changes to text, layout, colours, photos etc are included in the cost of your stationery. We’ll perfect your design through up to three rounds of revisions provided as PDF proofs via email. Additional revisions can be completed at a cost of £25 GBP ($35 USD) per revision/PDF proof. If a full redesign is required at any point during the design process this may incur an additional fee. Example: Passport Invitation designed then you've changed your mind and want another type of invitation. If this situation occurs you will be informed before we commence the new design of any additional costs involved in the redesign.
It is wholly the responsibility of you (the Client) to ensure all elements of the project have been checked (proofread) before approval has been given to print. This can be by email noting acceptance of the final proof and payment of invoice. Any errors found after printing has commenced will incur additional reprinting fees for you which will be confirmed at the time.
The first proof will take up to 4 working days to complete once we have your deposit and wording/images/requirements.
5 } Timescales
The exact time it takes to complete your order will be dependent on a number of factors, namely how many amendments/corrections are needed to any proofs and how quickly you get back to us with changes. After the first proof (taking 4 working days) amendments are usually completed within 1 to 2 working days.
Once you're 100% happy with the proof/s we will request the balance is paid in full (less the deposit amount) before production will start. All our stationery is professionally printed and orders can take up to 12 working days (16 working days for foiled projects) to produce.
6 } Shipping
Once complete, your finished stationery will be securely packed, ready for shipping. Orders shipping within the UK will usually be sent via Royal Mail Special Delivery on a next day (pre 1pm) service. If the parcel is overweight for Royal Mail it will be sent via courier on a next day service.
International orders will be shipped via courier. Depending on your location this can vary from between next day (for orders going to the US or Canada) to 5/6 working days (for orders going to Australia or New Zealand). We will keep you informed on the expected delivery date and will supply tracking numbers for all orders.
Please note that a signature will be required on receipt. In the unlikely event that your package is damaged on arrival you must sign to say "exterior packaging damaged" before accepting the parcel. We then need photographic evidence showing the damaged packaging and the extent of the damage to your stationery. This is required so that a full refund can be requested via the shipping company concerned. Please note, customs/import duties are not included in your order or shipping costs. These charges are the customer's responsibility. Please check with your country's customs office to determine if there will be any additional costs prior to purchasing (items of stationery are not usually charged additional customs taxes). Destination Stationery is also not liable for any delays relating to your parcel clearing customs.
7 } Expenses
Should any additional items need to be purchased to complete the project such as stock photography, artwork, and or materials you (the Client) will be informed before purchase of any additional costs.
In the event of complete cancellation of your project, ownership of all copyrights and the original artwork shall be retained by us (Destination Stationery). A cancellation fee for work completed, and expenses already incurred if applicable, shall be paid by you (the Client). The deposit payment is non-refundable if work has already commenced.
9 } Ownership of Artwork
We (Destination Stationery) retain ownership of all original artwork, whether preliminary or final.
10 } Releases
You, (the Client) gives permission for all items designed including any supplied images to be used in marketing material by us. This includes but is not limited to Online Websites and Social Media Platforms. We will take reasonable care to obscure any personal information such as addresses, emails, phone numbers etc. On occasion, printed samples of your finished stationery may be sent to prospective clients. We love showing off the beautiful projects we've worked on and will often add photos of them to our website and social media. If you would prefer this isn't done until after your wedding date, please let us know in advance of the project finishing.
11 } Modifications
Modifications of the terms of this contract must be written and authorized by both parties, involving the implementation of a new version of the contract as a whole following standard procedures of documentation and approval.
12 } Limitation of liability
The Client agrees that it shall not hold the Designer or his/her agents or employees liable for any damages that arise from something out of their control. We (Destination Stationery) will keep you informed of timings during the whole process of your project. Timescales for projects do vary but details are outlined in the the Design Process section of my website.
13 } Acceptance of terms and conditions
The action of completing this online form with Your Name, Email Address and dating this agreement via an electronic method will hold both parties in acceptance of these terms. Destination Stationery as sender and the client as recipient will acknowledge acceptance of these terms either through an email noting acceptance or acceptance is acknowledged at the beginning of any work on said project. Electronic signatures shall be considered legal and binding.